Privacy Policy

This Privacy Policy describes how Ovatio Technologies ("Ovatio," "we," "us") collects, uses, and shares information from visitors to ovatio.ai (the "Site"), prospects who contact us through the Site, and customers who deploy Ovatio AI products.

Scope

This policy covers the Site and the inquiry pipeline. Customer-tenant data inside Ovatio Comply, OvatioIQ Knowledge, and OvatioIQ Agent deployments is governed by the Master Services Agreement and Data Processing Addendum executed with that customer. Customer-tenant data is not addressed here.

What we collect

• Information you provide when you contact us: name, work email, company, the products you are evaluating, the problem you described, your timeline, and any free-text notes.
• Standard server logs from visiting the Site: IP address, user agent, referring URL, request paths, and timestamps, retained for security and abuse-detection purposes.
• Cookie and tracking preferences. See Cookie Preferences for the categories used and your control over each.
• When you opt into Marketing, a Google click identifier from the landing URL may be retained with an inquiry to measure advertising performance.

How we use it

• To respond to inquiries you submit.
• To route your inquiry to the right Solutions Engineer.
• To improve the Site using aggregate analytics when you consent.
• To investigate and respond to security events.

Cookies, analytics, marketing, and chat

Essential services are required for basic site operation, consent storage, and form abuse prevention. For visitors whose browser indicates a United States location and US English, Analytics and Marketing run by default under a notice-and-choice model: you can reject non-essential cookies with one click, and we honor the Global Privacy Control browser signal by keeping Marketing off. For all other visitors, and whenever location cannot be determined, Analytics and Marketing are off by default. When they run, either by default or because you opt in, the Site may load Google Analytics, Google Tag Manager, the LinkedIn Insight Tag, and Albacross company-intent tracking; store a Google click identifier with an inquiry for advertising attribution; and remember an opaque seller referral for up to 90 days. The seller referral does not contain a seller name, email address, title, or LinkedIn profile. It is validated by Ovatio when an inquiry is submitted. You can change or revoke your choice at any time from Cookie Preferences.

If a change to cookie preferences requires a refresh, the Site can temporarily keep your unfinished inquiry in this browser tab to restore it once on the same page. Restoration is limited to two minutes. The temporary copy is removed when the new page reads it and is not sent to analytics or advertising services. If browser storage is unavailable, the refresh warning explains that your entries may be lost.

Analytics consent alone enables Google Analytics with advertising features disabled. Google Ads conversion tracking requires both Analytics and Marketing consent. Changing already-loaded tracking may require a page refresh, with a warning before any unsent form entries are lost.

With Marketing consent, LinkedIn may receive website-visit information and a signal when an eligible inquiry is successfully submitted. We do not include your form answers in that conversion signal. To avoid counting the same submission twice, we may keep an opaque event marker in this browser tab's session storage for up to 24 hours. The marker is removed when Marketing consent is revoked. Turning off already-loaded marketing tracking may require a page refresh; we warn you before refreshing so you can avoid losing an unsent form.

On selected product and readiness pages, Marketing consent may allow Albacross to use network and visit information to identify the organization associated with a visit. Albacross may receive the current page URL, approved campaign parameters, referring site, link activity, and the domain portion of a work email entered in a form. Ovatio does not send form answers, a lead record, or the full email address to Albacross through its inquiry pipeline. This organization-level activity supports human sales review and does not automatically create a lead, enrich a contact, or start outreach.

Sharing

• We do not sell or rent personal information.
• We share information with service providers who operate the Site and inquiry pipeline, such as hosting, email, form intake, analytics, marketing, and chat providers, under contracts that limit their use to providing those services.
• We share information when required by law or to protect the Site, our products, our customers, or the public.

Retention

Inquiry information is retained for three years from last contact, then deleted unless you have an active contractual relationship with Ovatio or we are required to retain it longer by law. Server logs are retained for security and abuse-detection purposes according to our operational retention schedule.

Your rights

If you are in a jurisdiction that grants data subject rights, including GDPR, CCPA/CPRA, and similar laws, you may request access, correction, deletion, or portability of your information by emailing privacy@ovatiotech.com.

Contact

privacy@ovatiotech.com
Ovatio Technologies, Philadelphia, PA

This policy is intended for the public product site. Customer-specific commitments are controlled by executed agreements, and counsel review is recommended before publication.